Shipping Policy - Armstrong Products
It takes between 1-2 weeks for us to deliver your order from the time you place the order on our site. Armstrong Products ensures that the fastest and most efficient dispatch & delivery chain is in place to get your orders to you as swiftly as possible from our warehouse. On dispatch we will send you a mail giving you the details of the courier service used.
We deliver to almost all locations within India. We do not deliver orders outside of India as of now. In case you are outside India you can place an order with us as long as you provide a valid delivery address within India.
We dispatch all parcels using a courier chosen according to your order or the type of products sold on the site, to offer you fast and reliable delivery. You can track your delivery via the My Account / My delivery page.
For all deliveries we will charge a flat rate of Rs. 150 irrespective of your parcel’s location, weight, volume, fragility and the value of your order. The charges include fulfilment costs of your order.
Cash on delivery
Cash on delivery option is not available as of now.
The goods will be delivered within 1-2 weeks from the date of dispatch for all deliveries within India. Estimated delivery times are available from the moment you place your order. In the My Account / My delivery section, you can view the dispatch date of your parcel (available once your parcel has left our warehouses) Once your parcel has been dispatched by our Logistics team, an email will automatically be sent to you.
Despite our best efforts and those of our courier, certain issues can arise before your parcel is delivered. In order to guarantee you seamless service quality, we promise to do our best to find the causes and resolve the problem in a timely manner.
What should I do if I cannot track my order online?
Once your parcel has been dispatched, an email containing your parcel information is sent to you automatically. You can then follow your parcel’s progress on our website by going to the My Account / My orders / Delivery tracking section. If you are unable to view any information regarding your parcel, we recommend that you contact us so we can follow up on your order at firstname.lastname@example.org or call us at our customer care numbers or by logging to our courier partner’s website.
What should I do if I receive a damaged parcel?
If when you receive your parcel, you notice that it is damaged you should refuse to accept it. All parcels are guaranteed to be in perfect condition when they are dispatched from our warehouse, complete with security tape that should be visible and intact. Send us an e-mail at armstrongproducts.co.in stating that you have refused to accept the damaged parcel within 3 days of receiving the parcel. Please send us the parcel. It should reach us within 7 days. In case we don’t have stock at that point in time we will issue a credit note for the amount paid.
What should I do if a damaged parcel has been left for me?
If your parcel was left for you in your post-box, or if your neighbour has accepted it on your behalf, and it is damaged, the parcel is considered ‘Accepted’. If on opening your parcel you notice that items are damaged or missing, please inform us within 3 days of receiving the parcel by sending an e-mail. For further information on returns kindly visit our return policy.
I Have Only Received Part of my Order
Please be aware that your order may be dispatched in separate parcels and on different dates. If you have only received a part of your order, we recommend you visit the delivery tracking page in the My Account / My orders section. If shipment is still ongoing, your missing items will almost certainly be delivered shortly. If the shipment dates have lapsed and you have not received your entire order, please contact us by sending a mail to customer care.